Best Value and Better Performance in Libraries
C: ‘Getting out of the box’, choosing indicators and other issues
C6: Is an objectives-focused approach to indicators and targets helpful in a Best Value context?
According to participants in one of the project workshops:
“This process helps in relation to all four ‘Cs’:
- Do customers agree (consult) that these are the priorities/objectives?
Do the services deliver against these objectives?
- Asking customers whether the objectives are being met.
- How are other services (of any kind - compete) faring in relation to these objectives?
How are other services delivering against these objectives?
- Medium-term threat of Internet providers.”